Aleah Ava Website, Products & Services
Overview
Before purchasing a service or product it is important that you fully read and thoroughly understand our cancellation policy.
This cancellation policy is designed to protect both client and provider.
Definitions
“You” refers to a client who made a payment for a product or service of Aleah Ava Company.
“We” refers to Aleah Ava Company (under Holistic Evolution di Rüthemann Simone).
“Cancellation” is defined as not attending a retreat that you made payment for or wanting to switch to another one.
“Retreat” refers to any retreat offered by Aleah Ava Company.
“Product” refers to any product you bought on this website.
“Service” refers to any service you bought on this website.
Cancellation initiated by Participant
Please note that there will be no refunds or discounts for arriving late, leaving early, flight cancellations, travel delays or illness. Should you cancel your participation to our retreats for any reason, the cancellation policy outlined below will apply, with no exceptions.
We wish we could compensate people for unforeseen circumstances, however we will have incurred expenses that, once paid, cannot be refunded. We strongly encourage you to purchase travel insurance if you have concerns.
To cancel your participation to a Retreat you must send us an email stating that you wish to cancel to: contact@aleahava.com
Cancellation policy for Retreats
Our cancellation policy is in place to help attendees and us alike work together sharing expenses that may arise from unexpected cancellations:
- Any signed contract is non-terminable, and the amount owed
- Full balance is due upon signing the contract, or latest 60 days before official start of the retreat (payment plans are available)
- Your 30% deposit is NON-REFUNDABLE
- Cancellation requests submitted to: contact@aleahava.com, 90+ days before the start of the retreat
= 50% of total amount will be refunded (minus deposit and processing fees) - Cancellation requests submitted 120+ days before the start of the retreat
= 100% of total amount will be refunded (minus deposit and a processing fees) - No refunds are given for cancellations within 90 days of your retreat. However, upon special request, your reserved spot is fully transferable to someone else should you find a suitable match. We might deny your request for transfer should we believe that the person you found is not a match for the existing group, or emotionally or physically unfit to attend the retreat
- Any refunds allowed will incur a EUR 450 processing fee per participant
We are financially responsible for the our retreat programme, therefore we ask that you respect that we cannot make any exceptions to this agreement.
Cancellation initiated by Aleah Ava Company
Retreats:
Over the past 10 years, it has never occurred that a retreat had to be cancelled due to unforeseen circumstances from our side. In the event that a scheduled retreat needs to be cancelled for any reason, your full fee and deposit payment will be transferred to another retreat. Alternatively, you may request a full refund of your payment.
Any significant changes to retreat details***, will be communicated ASAP. In this case, we offer you these two options: a full refund (deposit included) or the option of transferring your payment to another retreat. This decision should be made regarding within 30 days, otherwise our cancelation policy will apply.
***Significant Retreat details are: change of scheduled date, location, duration, price, leader or general concept of the Retreat.
We are not responsible for expenses incurred in preparation for any cancelled retreat, this includes airline tickets, loss of work, and/or other costs associated with the preparation of your trip. In case you have any concerns, please purchase travel insurance.
Mentoring:
We reserve the right to terminate mentoring agreements if we determine that you would benefit more from working with a different coach, therapist, or counselor. In such cases, any remaining sessions will be fully refunded to you.
Cancellation for Online Programs, Products & Services
Please note that our online programs, products, and services are non-refundable. However, if you believe you have exceptional circumstances, you may request a refund by contacting us at contact@aleahava.com.
For products or services with installment payments, the full agreed amount remains your responsibility, and no refunds or early terminations are provided.